Frequently Asked Questions
This page contains the answers to the most common questions we get asked.
Q. We normally choose our Christmas tree how do we go about choosing a tree from you?
A. All our trees are individual but are very full and have been graded and checked over personally to make sure that they make the premium grade. We have a selection on the website that you can browse and have a variety of trees to choose from.
Q. How does the rental work?
A. It is the same principal as if renting say a holiday home. You choose the day for delivery when we are in your area (check delivery dates and areas) you look after the tree and decorate it etc. and then again on a specified date we will come and collect it. We will then look after it and you have no further commitment to the tree. You can choose to have the same tree back the following year but like your holiday it will have be to be paid for again.
Q. How does your pricing work?
A. We have three prices for each size of tree, the own collection and return price for people who live close to us and wish to come and take away a tree, the delivered and collected price if you wish to for us to do this service for you and the outright purchase of the tree.
Q. How does the tree survive between each Christmas?
A. Our trees have been grown from seed in pots and so never have to be dug up just moved up a pot size! This means we do not rent trees over 8 feet tall as the pot becomes too large and the whole item being to heavy to lift. The roots are kept trimmed to stay within the pot.
Q. How do I care for the tree?
A. You will be supplied with simple care instructions on delivery of the tree. It is important that the tree is kept watered and not on/in front off a direct source of heat and if possible that you use LED lights as these run cooler than conventional lights so better for the tree and they pose less of a fire risk. Also, please see our care instructions page.
Q. What happens if I kill my tree?
A. It is very hard to kill the tree if the care instructions are followed. The only time we would ask for you to reimburse us for the tree is if you fail to follow the care instructions totally and if the tree becomes damaged through intent, for example, if you have cut the tree.
Q. What do you do for the rest of the year?
A. This is probably the most frequently asked one of all. The trees all have to be collected in again in January and takes the same amount of organising as in December, they have to be put back out in the field and checked over. We feed the trees and check them over daily. The trees do have to be watered daily as because of the branch canopy rain water cannot penetrate into the pot. It really is a full time job!